Are You Being the Best Upwork Client You Could Possibly Be?

I turn down work for many reasons through Upwork. Leaving aside those of too low a budget and jobs for which I have no experience (I get invited to translation and PPC advertising roles for which I have no experience let alone interest), sometimes I reject them purely because of the client. If I get a bad vibe about a client, I turn the job down.

Get Verified

You should verify your payment system before you do anything else. No matter how urgent you think your job is, . If you are not verified, I am simply going to assume my chances of getting paid are as close to 0% as they are going to get. I won’t do it “as a favour” for a client I do not know. Besides, Upwork strictly instructs freelancers not to start work before hired and for hired jobs, before Escrow is funded.

Bad Reviews 1: Respond to Complaints

That 1-star review on your account? You should respond and challenge it. In not doing so, I’m going to assume the freelancer is justified in their assessment. A low rated client is a red flag for me. I will visit your profile to see why you are held in such low regard. I have and I will reject jobs when the client is such a source of frustration that other freelancers warn others against working for you.

Bad Reviews 2: Change Your Behaviour

If you don’t want low ratings in future then don’t give people an excuse to rate you so low. I understand that some sill give poor ratings out of spite. I would overlook a single bad rating. But if you have multiple poor ratings and they’re all saying the same sort of things, then I’m afraid to say that the freelancers are not the problem here.

Think About How You Come Across

I recently rejected a job purely because the client had a bad attitude. We never interacted. Half of their job listing was a diatribe against all the past freelancers that had annoyed them in one way or another. It was, in short, a rant. I filed the client under “difficult” in my head and rejected. I’ve also rejected clients who start sentences with “You will…” as in “You will write for us 6 days a week and you will adhere to our 3 hour deadline” (yes I’ve had that). This client came across as demanding and assumed that freelancers are desperate enough for work to put up with such bad behaviour.

Respond to Queries

Some jobs don’t come with particularly good descriptions. If I’m not sure if a job is suitable when invited to interview, I will ask questions to try to ascertain whether we are a good fit. I have lost count of the clients who have invited me to interview and then failed to answer simple questions about the job. I get it, you’re busy, but if you want the best person for the contract you can help yourself by helping freelancers that you’ve invited to apply for your role.

Read Freelancer Profiles

I’m asked questions all the time that the client would know if they read my profile.

“How much do you charge?”

“Do you do proofreading?”

“Are you based in the US? I need someone in the eastern timezone.”

“My work is academic in nature. Do you have an advanced degree?”

It’s common sense to read a freelancer’s profile before inviting them to interview, common sense to go in armed with knowledge. It’s bad form to invite somebody to interview and THEN reject them for their rates being too high.

It’s over to you fellow freelancers. How do you feel clients could be better on Upwork?

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